Payment Recipient

Please note that all payments made on the Direct Dermal Fillers website are processed on behalf of HEADPLUS L.P., the operator of DirectDermalFillers.com.

As a result, the name HEADPLUS will appear on your bank account or card statement.

Payment processing is handled securely by our payment provider, Viva.com, ensuring that your transactions are both secure and reliable.

 

Accepted Payment Methods

We accept payments through the following methods:

– Credit and Debit Cards: Visa, Mastercard, American Express, Maestro, Bancontact, JCB, Discover & Diners Club

– Digital Wallets: Apple Pay

 -Local Payment Methods: BitPay, EPS, iDEAL, MULTIBANCO, P24, PayU, Sofort, WeChat Pay

Payment Charge

Your payment will be charged at the time you place your order. Please note that some banking institutions may delay releasing the funds from your account, meaning the charge may appear a few days after the order is placed.

Payment Security

To protect your transactions, we use state-of-the-art security systems. Our payment system supports secure 3D services, such as Verified by Visa or Mastercard SecureCode.

These services provide an extra layer of security during online shopping, ensuring that both the cardholder and the retailer are verified. If your card is enrolled in these programs, you will be prompted to enter your personal security code (SecureCode) during the payment process. This confirmation is handled by your bank.

If you are not enrolled in the 3D Secure program, please contact your bank for more information regarding the security of your online transactions.

Refunds

Refunds will be processed to the original card or bank account used for the purchase. Please note that shipping costs and other fees are non-refundable under any circumstances, except in the case of a complete cancellation of the order before the courier voucher has been issued or/and the shipment process has commenced.

In cases of cancellations due to stock shortages or other reasons that prevent us from fulfilling the order on our end, all fees associated with the affected products, including any additional charges, will be fully refunded.

If an order is blocked by the destination country’s authorities or is returned to us due to the recipient’s inability to import or receive the goods, refunds will not be issued. It is the customer’s responsibility to ensure that the ordered products comply with their country’s import regulations and that they are able to receive the shipment.

The refund process may take up to 10 business days, depending on the procedures of your bank or payment provider. You will receive an email notification once the refund has been processed. If you experience a delay in receiving your refund, we recommend contacting your bank for further assistance.