Learn More with FAQ’s! We always be happy to reply you with the most common questions!

Who can purchase from Direct Dermal Fillers?

Direct Dermal Fillers provides products for the aesthetic industry, including companies and licensed professionals. We are not responsible for purchases made by individuals who provide false information during checkout.

Do you ship all the products listed on your website outside of EU Countries?

Unfortunately, no. Due to strict pharmaceutical regulations in various countries, some products cannot be shipped outside the European Union. Each product page clearly indicates whether an item is restricted for international shipping.

In particular, products intended for subcutaneous administration are subject to highly regulated pharmaceutical laws, making their exportation extremely restricted. While some e-commerce websites may claim to offer global shipping for these products, the reality is that such shipments often fail to pass customs clearance—leaving customers without their orders and at risk of financial loss.

At Direct Dermal Fillers, we prioritize transparency, compliance, and customer trust. Unlike other sellers who make misleading promises, we take every measure to ensure that our shipments fully comply with legal requirements, so that our customers receive their orders without delays or complications.

For this reason, we do not ship restricted products outside of Europe, ensuring a secure and hassle-free shopping experience for our valued customers.

Are the products authentic?

Yes, all products sold on our site are 100% authentic. We source most of our products from within the European Union, and all medical devices are CE-certified.

Is there a minimum order?

Yes, a minimum order of 500€ is required (with the option to mix different products).

What payment methods are accepted?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, Mastercard, American Express, Maestro, and more)
  • Digital Wallets (Apple Pay)
  • Local Payment Methods (e.g., BitPay, Sofort, iDEAL)
Why do I see 'HEADPLUS' on my bank statement?

All payments on Direct Dermal Fillers are processed by HEADPLUS L.P. the operator of the site. Therefore, “HEADPLUS” will appear on your bank or card statement.

How is my payment secured?

We use advanced security measures, including 3D Secure services like Verified by Visa and Mastercard SecureCode, to ensure the safety of your transactions.

When will I be charged for my order?

Your payment will be charged when you place your order. In some cases, your bank may delay releasing the funds, and the charge may appear a few days after the order is placed.

What is the refund policy?

Refunds are processed to the original payment method used for the purchase. Shipping costs are non-refundable, except in the case of a complete order cancellation. Refunds may take up to 10 business days depending on your bank’s procedures. Please note that if an order blocked by your country authorities or  is returned to us due to the recipient’s inability to import or receive the goods, refunds will not be issued. It is the customer’s responsibility to ensure that the ordered products comply with their country’s import regulations and that they are able to receive the shipment.

How long does it take for my order to be processed and shipped?

Orders are typically processed within 1 to 5 business days. Processing times may vary depending on order volumes or the need for customs documentation for international shipments.

What are the shipping options?

We use DHL Express for fast and secure delivery worldwide. Delivery within Europe takes 2-5 business days, while international delivery times vary by destination.

Can I track my shipment?

Yes, once your order is shipped, you will receive an email with a tracking number to monitor your delivery in real time. Also you can track any time your order from Order Tracking Form .

Who is responsible for paying import customs duties and taxes?

For orders shipped outside the European Union, the recipient is responsible for any applicable import duties, taxes, or customs fees. These charges may vary depending on the country and are NOT included in the order total.

What is the Export Fees?

The Export Fees are local charges applied to cover exporting fees and taxes, order handling, payment processing fees, packaging, and other related costs. The amount of Export Fees varies based on the value, type, and weight of your order and will be displayed at checkout.

What happens if my order is blocked or seized by customs?

Direct Dermal Fillers is not responsible for products that are blocked or seized due to local import regulations. It is the customer’s responsibility to ensure that the products comply with local import laws. In such cases, no refunds will be issued.

Do you offer direct sales or in-person collections?

No, for tax and regulatory reasons, all orders must be placed through our website. We do not offer in-person sales or collections from our offices.